Frequently Asked Questions

Where will my vehicle be delivered?

We offer secure, reliable, door-to-door transportation for vehicles purchased through AH Auto, including cars, trucks and classic cars.

Each vehicle is transported directly to the delivery address provided by the buyer, providing a convenient and streamlined delivery experience from our facility to your location.

If the delivery address cannot safely accommodate a large vehicle transport truck due to road restrictions, limited access, or other logistical considerations, our transportation team will coordinate a safe and convenient nearby delivery location with the buyer.

Our goal is to ensure every vehicle is transported and delivered safely, efficiently, and in accordance with the agreed delivery arrangements, while minimizing unnecessary handling and protecting the vehicle throughout the transportation process.

Can I pick up the vehicle from your warehouse?

Certain vehicles may be eligible for local pickup directly from our facility, subject to the specific terms of the individual sale.

However, many vehicles are offered through authorized partner facilities or third-party locations and are therefore not available for in-person inspection or local pickup. To protect the privacy of our vendors and comply with our contractual obligations, we are unable to provide buyers with direct access to the seller or the originating facility.

For vehicles designated as delivery-only, on-site inspections and local pickup are not available. Delivery will be coordinated through our authorized transportation services in accordance with the applicable purchase and delivery terms.

Buyers should review the individual vehicle listing carefully to determine whether local pickup or in-person inspection is available before placing a bid or completing a purchase.

What forms of payment does AH Auto accept?

AH Auto accepts wire transfers, credit cards, and PayPal for eligible transactions, subject to the payment requirements outlined below.

Wire Transfers: Wire transfers are accepted for purchases of any amount. Orders will be processed once the transferred funds have been received, verified, and confirmed as cleared.

Credit Cards & PayPal: Credit card and PayPal payments are limited to a maximum of $1,500 per transaction and are available only to returning customers with prior approval. Additional verification may be required before payment is accepted or the vehicle is released.

Checks: Checks are no longer accepted as a form of payment.

All applicable payment deadlines remain in effect regardless of the payment method selected. Buyers are responsible for ensuring that payment is initiated sufficiently in advance to allow adequate time for processing and verification.

Does the 30-Day Money Back Guarantee have a usage limit?

Yes. Our 30-Day Money-Back Guarantee is available on eligible vehicles and is subject to the terms, conditions, and usage limitations specified in the applicable Sales Agreement.

Depending on the type of vehicle, the permitted usage during the applicable return period may range from 100 to 500 miles. A vehicle that exceeds the mileage limit stated in its Sales Agreement may no longer qualify for return or reimbursement.

Buyers are strongly encouraged to review their Sales Agreement carefully before operating the vehicle and to contact our team with any questions regarding eligibility, mileage limitations, or return requirements before placing the vehicle into service..

All returns remain subject to the applicable eligibility requirements, inspection procedures, condition requirements, and terms of the Sales Agreement.

What types of vehicles do you offer?

We offer a diverse selection of cars, trucks, and classic vehicles to accommodate a wide range of preferences and budgets. Our inventory includes both Buy It Now vehicles and live auction listings, giving buyers the flexibility to choose the purchasing option that best fits their timeline, budget, and individual preferences.

Whether you prefer the convenience of a fixed-price purchase or the opportunity to participate in a live auction, our inventory provides multiple ways to find and purchase your next vehicle.

Are the vehicles inspected before being listed?

Yes. Every vehicle offered for sale undergoes a thorough inspection and preparation process before being listed. Our team evaluates key areas including mechanical performance, safety systems, major components, and overall vehicle condition.

Where applicable, necessary servicing or preparation is completed to ensure the vehicle is properly represented and ready for sale. Our goal is to provide buyers with clear, accurate information and a professional purchasing experience.

Are cars covered under the warranty or return policy?

Yes. Many vehicles may qualify for our minimum six (6)-month warranty and 30-Day / 500-Mile Return Policy, provided the vehicle meets the applicable eligibility requirements and falls within the qualifying categories specified on our website.

Coverage and return eligibility may vary based on factors including the vehicle type, age, mileage, condition, and applicable purchase terms at the time of sale.

Buyers are encouraged to confirm eligibility before completing a purchase. If you have questions about a specific vehicle, our support team can review the applicable terms and eligibility requirements with you prior to purchase.

All warranty and return benefits are subject to the specific terms, conditions, exclusions, limitations, and requirements applicable to the individual vehicle and transaction.

How long does delivery take for vehicles?

Delivery times vary depending on the destination, vehicle type, transportation requirements, and road conditions. Most vehicle deliveries within the United States, Canada, and Mexico are completed within approximately 3–10 business days.

Deliveries to remote locations or destinations requiring specialized transportation or additional logistics may require additional time.

Buyers will receive delivery updates throughout the transportation process, including relevant information regarding scheduling and estimated arrival times. Delivery timeframes are estimates and may be affected by weather, traffic, border processing, transportation availability, or other circumstances beyond our control.

Can I finance my vehicle purchase?

AH Auto does not currently offer in-house financing. However, buyers may choose to obtain financing through their bank, credit union, or an independent third-party lender.

Upon request, we can provide applicable purchase documentation and transaction records that may be required by a financial institution to support a buyer’s financing application.

Financing approval, loan terms, interest rates, and funding decisions are determined solely by the buyer’s selected lender. AH Auto does not guarantee financing approval or specific financing terms.

Are titles and ownership documents included for vehicles?

Yes. All qualifying vehicles are provided with the applicable title and ownership documentation required for the transaction.

The specific documentation provided may vary depending on the vehicle, jurisdiction, and applicable title requirements. Buyers should review the individual vehicle listing and transaction documents for details regarding the title status, ownership documentation, and any applicable disclosures.

Can I request additional photos or videos of a vehicle?

Absolutely. Upon request, AH Auto may provide additional photographs or videos of a vehicle, subject to availability.

Our goal is to provide buyers with as much relevant visual information as reasonably available to help them evaluate the vehicle and make an informed purchasing decision before placing a bid or completing a purchase.

Additional media requests should be submitted before bidding or committing to a purchase, whenever possible.

Do you clean and service vehicles before delivery?

Absolutely. All qualifying vehicles undergo a pre-delivery cleaning and inspection process before shipment or release.

Key areas, including mechanical systems, safety features, major components, and overall condition, are reviewed as part of the preparation process. Where applicable, necessary preparation is completed to help ensure the vehicle is properly prepared and ready for delivery.

Our goal is to provide buyers with a professional, reliable, and well-prepared delivery experience.

What if the vehicle arrives damaged?

If a vehicle arrives with unexpected or transportation-related damage, please contact AH Auto as soon as possible after delivery and provide any available photographs, videos, delivery documentation, and other supporting information.

Our team will review the available documentation, evaluate the reported damage, and determine the appropriate resolution in accordance with the applicable transportation coverage, insurance provisions, warranty terms, and eligibility requirements.

Depending on the circumstances and applicable coverage, the resolution may include authorized repairs, replacement of affected components, or other available remedies.

Buyers should document the vehicle’s condition at the time of delivery and report any visible damage promptly to help facilitate the claims process.